Before I’d ever worked in retail I always wondered what it was really like so I decided to ask on Twitter for some questions on what you’d want to know about the retail worker lifestyle!
What kinda retail do you work in? I work as a sales assistant at a shoe shop.
Any task you HATE? The one task I used to hate was lacing up shoes because you’d be surprised at how many different styles of lacing there is. I could never do it but practice makes perfect and I don’t mind it anymore.
Why are you really nice until the customer asks an uncomfortable question? Obviously, it depends on what the question is. There are times where I don’t know the answer to the question which comes down to a lack of knowledge but I’m never not nice about it and will always be as friendly as I can be, even if you’re asking me if the Dr Martens we sell are actually real.
Is there anything you do while at work that you really shouldn’t do? I’ll try and avoid doing kids shoe fits at all costs. I’m trained in it but hate the whole social side of it with having the fit the shoes correctly and balancing a conversation with the parent/guardian and the child.
How long have you worked in retail? In my current job, I’ve worked for just over 6 months and I did 3 months in a supermarket previous.
Fave/least fave thing about working in retail? My least favourite is rude customers. The ones who hand you a shoe and say “i WaNt ThIs ShOe” as if I’m supposed to already know their shoe size and a please/thank you wouldn’t hurt. My favourite thing is the whole customer service side to the job, the conversations with old ladies, the laughs you have with younger customers. At the end of the day if you’ve had a positive experience in store, if you’re asked to leave feedback do it because it really makes our day when customer feedback comes through.
Best and worst customer engagement and why? Worst is when the customer is 100% either trying it on with you or flirting lowkey. I had one customer add me on Facebook and Instagram after my shift because he’d seen my name on the till screen and then proceeded to ask me out for lunch… don’t do that. Best engagement is sharing your love for certain shoe brands with customers who also share the same love, you’d be surprised at how you can have a really great conversation talking about your love of Vans.
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